ALKIMEE PRODUCTS LIFETIME WARRANTY
ALKIMEE WARRANTS THAT OUR PRODUCTS ("PRODUCT(S)") WILL, WHEN USED FOR THEIR INTENDED PURPOSE, BE FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP FOR THE LIFETIME OF THE PURCHASER. WE MAKE NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WHICH EXCEEDS THIS WARRANTY IS HEREBY DISCLAIMED.
ALKIMEE EXTENDS THIS LIFETIME WARRANTY TO THE ORIGINAL PURCHASER OR THE PERSON RECEIVING A PRODUCT AS A GIFT, PROVIDED THAT THE PRODUCT WAS PURCHASED FROM ALKIMEE OR AN AUTHORIZED DEALER. THE LIFETIME WARRANTY DOES NOT EXTEND TO ANY OTHER PERSON OR TRANSFEREE.
ALKIMEE PROVIDES A LIFETIME WARRANTY AGAINST MANUFACTURING DEFECTS FOR ALL ALKIMEE PRODUCTS PURCHASED FROM ALKIMEE OR AN AUTHORIZED DEALER WHEN USED FOR ITS INTENDED PURPOSE. IF A PRODUCT CONTAINED A MANUFACTURING DEFECT WHEN IT WAS PURCHASED FROM ALKIMEE OR AN AUTHORIZED DEALER, ALKIMEE, AT ITS SOLE DISCRETION, WILL REPAIR OR REPLACE THE PRODUCT. ALKIMEE RESERVES THE RIGHT TO INSPECT ANY PRODUCT SUBJECT TO A WARRANTY CLAIM TO DETERMINE, IN ITS SOLE DISCRETION, WHETHER THE CLAIMED DEFECT IS A MANUFACTURING DEFECT OR OTHERWISE. THE WARRANTY DOES NOT COVER WEAR AND TEAR, TARNISHING, OR MISUSE. IN THE EVENT OF FRAUD OR MISREPRESENTATION, ALKIMEE RESERVES THE RIGHT TO DENY ALL WARRANTY COVERAGE OR CLAIMS. ALKIMEE IS NOT RESPONSIBLE FOR ANY PRODUCT THAT IS LOST IN SHIPPING AND NOT ACTUALLY RECEIVED BY ALKIMEE. NO WARRANTY WILL BE PROVIDED FOR ANY PRODUCT NOT ACTUALLY RECEIVED BY ALKIMEE. ALKIMEE RESERVES THE RIGHT TO DETERMINE, IN ITS SOLE DISCRETION, WHETHER A DEFECT IS A MANUFACTURING DEFECT AND WHAT TYPE OF CREDIT OR REPLACEMENT SHALL BE ISSUED, IF ANY. ALL WARRANTY PRODUCTS SENT TO ALKIMEE WILL NOT BE RETURNED TO YOU FOR ANY REASON.
TO AVOID UNNECESSARY DELAYS AND MINIMIZE THE POSSIBILITY OF A LOST PRODUCT, WE STRONGLY SUGGEST THAT YOU USE A TRACKING NUMBER WHEN SENDING YOUR ITEM IN FOR A WARRANTY CLAIM TO ALKIMEE.
ALKIMEE IS NOT RESPONSIBLE FOR ANY SHIPPING COSTS ASSOCIATED WITH ANY WARRANTY CLAIMS AND IT WILL BE UP TO THE CLAIMANT TO SHIP THEIR ITEM TO ALKIMEE PREPAID.
"Authorized Dealer" means any distributor, reseller or retailer that was duly authorized by Alkimee at the time of the sale to sell Alkimee products in the authorized territory where it sold the Product, and that sold the Product in new, unused condition in its original packaging. For claims, Alkimee requires a proof of purchase to confirm that items were purchased through said Authorized Dealer and will not extend any warranty coverage to non-authorized dealer products.
“Fraud or Misrepresentation” means misrepresenting any fact related to a warranty claim to Alkimee, including the nature of the defect, whether the Product was purchased from an Authorized Dealer, and the authenticity of the Product. Fraud is considered to be any representation of a claimed manufacturing defect that was known to be caused completely or partially by (a) any use other than Intended Purpose, (b) transportation, neglect, misuse or abuse by anyone, (c) alteration, tampering or modification of the Product by anyone other than a Alkimee, (d) accident (other than a malfunction that would otherwise qualify as a Manufacturing Defect), (e) maintenance or service of the Product by anyone other than Alkimee (f) exposure of the Product to extreme heat, bright light, sun, liquids, sand or other contaminants, or (g) acts outside the control of Alkimee, including without limitation acts of nature, fire, storms, flood or earthquake.
“Intended Purpose” means use of the Product (a) within a home or dwelling, (b) for private (not commercial) purposes, (c) in conformity with all applicable local, state or federal law, code or regulations, and (d) in accordance with Alkimee recommendations and instructions in the materials and documentation that accompany the Product or available on our Website or App.
ALL WARRANTY CLAIMS MUST BE SUBMITTED BY EMAIL AND SENT TO HELLO@ALKIMEE.COM AND MUST INCLUDE THE FOLLOWING INFORMATION:
Description of Claim:
Last updated: September 26, 2019